Books of Jakob Schneider

This Is Service Design Doing: Applying Service Design Thinking in the Real World
Published on: 2018
Beginner Unordered English

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually …

Service Design Workshops Tools Innovation Collaboration
This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
Published on: 2016
Beginner Unordered English

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually …

research journey-mapping services design collaboration

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