A revealing look at how today’s bureaucrats are finding their public voice in the era of 24-hour mediaOnce relegated to …
Storytelling is an art, as well as a skill. It allows the listener to take an idea and shape it …
From respected journalist, professor, and founder of the Writer's Symposium by the Sea, a book that demystifies the art and …
The essential guide for managers and professionals dealing with difficult workplace conversations Surviving Dreaded Conversations gives managers all they need …
How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations …
No one likes to be criticized. But when feedback is necessary whether it's with a boss, someone we manage, or …
In all branches of medicine, effective communication between health care professionals and patients, families and carers is essential to ensure …
Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not …
Aim: To practise giving advice and suggestions using should and shouldn’tMaterials: Cut-up problem slips.Time: 1 hour.
The Right Phrase for Every Situation…Every Time Whether you're a project manager, department head, or CEO, you have to choose …
Team reflexivity has gained increasing research attention as an effective response to the core challenge of constant learning, innovation, and …
Getting the best out of students is made easier by using teaming to nurture their educational, emotional, social, and developmental …
The motivation of this edited book is to generate an understanding about information, related concepts and the roles they play …
Describes design strategies - the proper arrangement in space and time of images, words, and numbers - for presenting information …
The ultimate guide to data visualization and information design for business.Making good charts is a must-have skill for managers today. …
This volume details what every computer scientist ought to know about cryptographic systems, security protocols, and secure information flow in …
Effective Writing Skills for Public Relations is a reference source on style and presentation with tips on making the best …
Endorsed by the Institute of Public Relations
This text equips students with the essential skills for developing and writing public relations materials, covering all areas of public …
Deep Listening: A Composer's Sound Practice offers an exciting guide to ways of listening and sounding. This book provides unique …
In this international bestseller, experts Adele Faber and Elaine Mazlish provide effective step by step techniques to help you improve …
Two-time world champion debater and former coach of the Harvard debate team, Bo Seo tells the inspiring story of his …
Effective work with young people requires empathy and understanding. This text captures the reality of young people's experiences, their relationships …
This book is the first monographic study on subtitles for the deaf and hard of hearing from a multidisciplinary perspective, …
We know we should speak up and question what is being taken as normal in our work cultures ― to …
This book teaches parents how to conduct play therapy with their own young children. Teaching parents to be play therapists …
This handbook provides guidance on the three major communication skills at work - writing, presenting, and listening. It is suitable …
A major objective of this book is to identify the key determinants of the “East” and the “West” in the …
* The most comprehensive book available on methods in research interviewing!* What is research interviewing?* What techniques are used? Exactly …
IN THE FIRST PLACE, this little book was not written by an expert in semantics, not even by a specialist …
