Salesforce End-to-End Implementation Handbook: A practitioner's guide for setting up programs and projects to deliver superior business outcomes

Packed with practical examples, case studies, and proven recommendations, this handbook helps you manage enterprise-grade Salesforce programsKey FeaturesExplore the end-to-end Salesforce implementation lifecycle with templates and practical examplesDiscover common issues and strategies for mitigation and preventionWork with checklists to assess the state of your Salesforce implementation in each phasePurchase of the print or Kindle book includes a free PDF eBookBook DescriptionWith ever-growing digital transformation programs involving Salesforce, there is a greater need for a comprehensive overview of the phases and activities specific to Salesforce implementations. This book will act as a detailed guide for your Salesforce implementation journey, including common issues and pitfalls to mitigate and prevent errors.The Salesforce End-to-End Implementation Handbook starts with the pre-development phase. Here you'll understand how to define the vision and nature of your project, determine your change management strategy and delivery methodology, learn to build a business case for your project, get insights on engaging with Salesforce and implementation partners, and learn to establish a governance framework.As you progress, you'll gain insights on the necessary activities, milestones, and common issues faced in salesforce implementation, along with strategies to mitigate them. At the end of each section, you'll find evaluation checklists to assess the state of your Salesforce implementation.By the end of this book, you'll be well-equipped to set up Salesforce projects and programs effectively and deliver maximum ROI.What you will learnDiscover the critical activities in Salesforce implementationAddress common issues faced in implementing SalesforceExplore appropriate delivery methodologyUnderstand the importance of a change management strategyGovern Salesforce implementation through all its phasesGain insights on key activities in the continuous improvement phaseLeverage customer 360 for analytics, AI and automationWho this book is forThis book is for salesforce consultants, architects, project/program managers, delivery leaders for salesforce implementation, or product owners- planning to implement Salesforce or already implementing Salesforce for their organizations.If you are switching to a role in salesforce development, this book will act as a guide on what to expect on the job and how to ace it. Familiarity with basic business, CRM, and project management concepts is required.Table of ContentsCreating a Vision for Your Salesforce ProjectDefining the Nature of Your Salesforce ProjectDetermining How to Deliver Your Salesforce ProjectSecuring Funding and Engaging with Salesforce and Implementation PartnersCommon Issues to Avoid in the Pre-Development PhaseDetailing the Scope and Design of Your Initial ReleaseBuilding and Testing Your Initial ReleaseCommon Issues to Avoid in the Development PhaseDeploying Your Release and Migrating Data to ProductionCommunicating, Training, and Supporting to Drive AdoptionCommon Issues to Avoid in the Roll-Out PhaseEvolving Your Salesforce Org and DevOps CapabilitiesManaging Your Salesforce Data to Harvest the Fruits of Customer 360Common Issues to Avoid in the Continuous Improvement Phase