The customer experience book : how to design, measure and improve customer experience in your business
Pennington,Alan
Pennington,Alan
Carl Zimmer
John Farrier
Goldmine Reads
Timothy McLean
George Tsebelis
R. H. Connolly &H. W. Codrington
Editors of the American Heritage Dictionaries
Shad Deering,Tamika C. Auguste,Dena Goffman
Van Vleck J.H.
Gustafson K.,Abe T.,Kuwahara K. (eds.)
Harlan Carvey
Jianqing Fan,Runze Li,Cun-Hui Zhang,Hui Zou
Vivek Chopra,Amit Bakore,Jon Eaves,Ben Galbraith,Sing Li,Chanoch Wiggers
Michael O'Hanlon
Dave Smith
Moreno, Antonio (author);Redondo, Teófilo (author)
Wesley C. Salmon (editor),Gereon Wolters (editor)
John C. Stillwell
Cynthia Perez McCluskey
Beaupommier,Aurelia
J. Theodore Pena
IBM,Paul Zikopoulos,Chris Eaton,Paul Zikopoulos
David A. Cox(auth.)
Andrew H. Miller
Review by: Magid Shihade
Mehran Kamrava
Joe Farace,Barry Staver
Alan Thorn
Gilles Dowek,Jean-Jacques Lévy
Brad Feld,Jason Mendelson,Dick Costolo
J.Derrick McClure
Klaus Bichteler,Jean-Bernard Gravereaux,Jean Jacod