Knowledge Management in Theory and Practice

As knowledge management becomes embedded within organizations, it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz Dalkir provides a comprehensive overview of the field on knowledge management with an emphasis on translating theory into practice. Working from a multidisciplinary perspective, Dr. Dalkir weaves key concepts, tools, and techniques from sociology, cognitive science, content management, knowledge engineering, cybernetics, organizational behaviour, change management, and information science into a three-level approach to understand Knowledge Management from the individual, community, and organization levels. Using everyday language and clear illustrations, Dr. Dalkir integrates theory and practice in a highly accessible manner to provide students with a comprehensive and practical knowledge management skill set. It includes case studies from: IBM, Xerox, Siemans, Ericsson Canada, ICL, Thomas and Betts, Chevron/Texaco, British Petroleum, CIDA, Hughes Space and Communications, SUN, British Telecommunications, J.P. Morgan Chase, Buckman Labs , Nokia, GE, Viant, Xerox, Sigma, Hill and Knowlton , Teamware, U.A. Army, British Petroleum, Price Waterhous Coopers, Lybrand, KPMG, Mercedes-Benz, Monsanto, Northrup Grumman, Ford Motor Company, Accenture, Dell, and Siemans Medical Systems. This book features highly practical treatment that links knowledge management, content management and information management seamlessly throughout the book. The author has over ten years experience in knowledge management/content management/information management in the corporate world. It is the first textbook by a knowledge management professor.