English Beginner Hug your haters : how to embrace complaints and keep your customers Baer,Jay 2016 View book
English Beginner Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust Chris Brogan,Julien Smith 2009 View book
English Beginner Managing Corporate Reputation and Risk: A Strategic Approach Using Knowledge Management Dale Neef 2003 View book