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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Fred Reichheld
2011
مشاهدهٔ کتاب
کشف منابع
Fred Reichheld
Katherine IsbisterandNoah Schaffer (Auth.)
Roland SmithandMichael Campbell
Karen Spangenberg Postal,Kira Armstrong
Phyllis Jones
ShiNung Ching; et al
Joe Hirsch
Jared Richardson,William A. Gwaltney

Lund, Marianne T.; Aamaas, Borgar; Berntsen, Terje; Bock, Lisa; Burkhardt, Ulrike; Fuglestvedt, Jan S.;[...]Shine, Keith P.